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Salesforce – Qualified

Waiver
Not approved

Stage

Waiver application

Waiver Application Date

08/01/2026

Determination Published

21/01/2026 (13 cal / 8 bus. days)

Determination

Not approved

Acquirers

Salesforce, Inc

Targets

Qualified.com, Inc

Description

Salesforce, Inc (Salesforce) is a global supplier of customer relationship management (CRM) software and other software-as-a-service solutions that enable companies to manage and improve their relationships with customers. Salesforce is a publicly listed company on the New York Stock Exchange and is headquartered in San Francisco, California.

Qualified.com, Inc (Qualified), founded in 2018 and headquartered in San Francisco, California, is a provider of an agentic marketing product. Qualified offers its products worldwide, including in Australia.

Both Salesforce and Qualified supply conversation automation solutions for business-to-business (B2B) uses, which integrate with Salesforce’s CRM software. Conversation automation solutions for B2B uses includes tools, such as virtual assistants, artificial intelligence (AI) agents, and chatbots, that support functions such as outbound and inbound sales prospecting for lead generation, customer qualification, customer research, meeting scheduling, and personalised product recommendations.

Salesforce proposes to acquire by merger all of the outstanding voting securities of Qualified.

Commentary

The ACCC declined to provide a waiver for Salesforce's proposed acquisition of Qualified. The parties subsequently notified the transaction for ACCC review.

landmark

Updated 19/02/2026

Timeline & Events

  • Waiver application determination: Not approved

    21/01/2026

  • Merger notified to ACCC

    08/01/2026